Privacy Policy

By using our Site, you agree to these Terms of Use. Please read them carefully.

1. Introduction

CPL (collectively “Company”, “we”, “us” or “our”) respects its customers and understands that you are concerned about privacy and the use of your personal information. We are committed to respecting your privacy and this Privacy Notice (this “Privacy Notice”) sets forth our practices to show you our commitment to protect your privacy.

This Privacy Notice describes how we collect, protect, use and share personal information we receive, including in person, by phone, through mail or email, through our websites, including any Company-owned and/or operate website, domain name, microsite, mobile site, mobile app or social media account (collectively, the “Site”), or through any other method.

Please read this Privacy Notice carefully. By accessing or using the Site, purchasing products over the phone, visiting our facilities or otherwise disclosing information to us, you consent to our collection, use and sharing of your information in accordance with this Privacy Notice.

2. What Information Do We Collect?

Information You Provide Directly to Us

We may collect personal information from directly from you in a variety of ways when you interact with us through the channels described in this Privacy Notice, for example, when you interact with us in person, by phone or through mail, register for an account, participate in any interactive features on our Site, subscribe to a newsletter or email list, participate in a survey, contest or promotion, purchase products or services from us, request customer support or otherwise communicate with us. If you represent a business or organisation, we may collect information about your business or organisation from you, for example, your company name, location, market and tax ID number. The types of information we may collect through the described channels include:

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    Transactions We may collect and store information about the products or services you purchase, for example, your name, address, email, phone number, shipping information, credit card number and purchase and order information. We do not store fully payment card numbers and our third party payment processor processes all transactions.
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    Account Creation and Use When you register for an account on the Site, you will need to provide us with certain personal information to complete registration, for example, your name, address, email, phone number, username and password. We may also collect other information you provide as part of the registration process and the administration and personalisation of your user experience on our Site. We may combine this information with personal information we collect from you.
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    Your Requests We may collect personal information from you when you when you sign up to receive promotional materials, request customer support or otherwise choose to provide information through a “contact us” feature, for example, your name, address, email and phone number.
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    Content You Submit We may collect the content you submit to the Site, for example, your posts and comments or responses to surveys or product reviews.
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    Career Opportunities We may collect personal information in connection with your interest in a career opportunity with us.
Information We Collect Automatically

When you access or use the Site, the types of information we may automatically collect about you include:

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    Usage Information We may collect information about your usage of, and interaction with the Sites. We may collect and store statistics and other information about the online activities of our users on an aggregated (collective) basis. For example, we may track the number of people who view each page to learn which features are the most popular, which sponsored or third party sites are clicked on and other navigation by your through our Site. This information helps us measure the usability of our Site and to otherwise manage and enhance our services to ensure they are working properly.
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    Mobile Device Information We may collect information about the mobile device you use to access or use the Site, for example, the hardware model, operating system and version, mobile network information and information about your use of our mobile applications. With your consent, we may access and collect information from certain native applications on your device (such as your device’s camera, photo album and phonebook applications) to facilitate your use of certain features of the Site. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see the section entitled “Privacy Rights” below. This information helps us tailor the Site around your preferences and enhance the user experience of our Site.
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    Location Information With your permission, we may also collect information about the precise location of your device using methods that may include GPS, wireless networks, cell towers, and Wi-Fi access points. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see the section entitled “Privacy Rights” below. This information helps us understand how you use and interact with our Site and helps us enhance your user experience on our Site.
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    Log Information When you access or use the Site, our servers automatically record certain log file information, for example, your Internet Protocol address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your activities on the Site. This information helps us track and understand how you use and interact with our Site.
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    Information Collected by Cookies We and our service providers may use various tracking technologies, for example, cookies, to collect information about you when you interact with our Site, including information about your browsing and purchasing behavior. Cookies are small data files stored on your hard drive or in device memory that help us improve the Site and your experience, see which areas and features of the Site are popular, and count visits. Most web browsers are set to accept cookies by default. This information is anonymised. We may use collected information to remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent visits, gather statistical information about usage by registered or unregistered users, research visiting patterns, and provide our own enhanced online display advertising tailored to your interests. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.
Information We Collect From Third Parties

We may receive information about you from third parties. For example, we may obtain information from companies to enhance our existing customer information, such as improving the accuracy of the information we have about our customers, or we may collect information about you when you post content to our pages or feeds on third party social media sites. This Privacy Notice does not apply to information collected through or by any third party. If you have any questions about such third parties’ privacy practices, you should review their privacy policies.

We may ask you to submit information about other people if you order a gift to be sent directly to the recipient.

3. How Do We Use Your Information?

We may use the information we collect for various purposes related to our operations and your use of the Site. For example, we may use your information to:

  • dialogs To carry-on our core business functions, such as: (i) providing you with products and services upon purchase or request; (ii) in connection with your interest in a career opportunity or your employment with us; (iii) evaluating your personal interactions with us to enhance your experience; (iv) improving our marketing and promotional efforts; (v) maintaining appropriate records for internal administrative purposes; (vi) performing operational functions, including data analysis, audits, and developing and improving products and services;
  • dialogs To communicate with you, such as: (i) to deliver marketing materials or other advertising content to you; or (ii) to process and deliver a purchase, return or exchange transaction
  • dialogs To provide you support, such as: (i) to respond to your comments, questions and requests; and (ii) to provide you customer service.
  • dialogs To manage and enhance our products, services and the Site, such as: (i) sending technical notices, updates, security alerts and support and administrative messages; (ii) monitoring and analysing trends, usage and activities in connection with our Site; (iii) to statistically analyse site usage; to customise the Site content, layout or services; (vi) to improve our content and product offerings; or (vii) to link or combine information we get from others to help understand your needs and to provide a better experience.
  • dialogs To protect our customers and users, such as: (i) to detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of the Company and others; (ii) to diagnose problems with our services;
  • dialogs To comply with legal and regulatory requirements, required disclosures and choices and controls that may be available.
  • dialogs To carry out any other purpose described to you at the time the information is collected.

We may use or share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third parties for research purposes. Such aggregated and de-identified information cannot reasonably be used to identify you and, therefore, no longer constitutes personal information. Such de-identified and/or aggregated information which does not identify individuals is not subject to this Privacy Notice.

When you submit content (such as a post or comment or public chat) to the Site, any visitors to and users of our Site will be able to see that content. Although some parts of the Site may be private, other parts of the Site are public and you should take that into consideration before posting to the Site.

4. Who Do We Disclose Information To?

We may share information about you as follows or as otherwise described in this Privacy Notice:

  • dialogsWith your consent or at your direction or authorisation.
  • dialogsWith vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf (including our third-party payment processor).
  • dialogsTo comply with law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others.
  • dialogsIn connection with, or during negotiations of, any merger, acquisition, sale of assets or any business, other change of control transaction or financing.
  • dialogsWith third part businesses to provide you with information about goods or services that we believe may be of interest to you.
  • dialogsBetween and among the Company and any current or future parent, subsidiary and/or affiliated company.

We also may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Our performance indicators

The company will know the effectiveness of the steps that taking to ensure slavery and/or human trafficking is not taking place within our business or supply chain if:

  • dialogsNo reports are received from employees, the public, or law enforcement agencies to indicate that modern slavery practices have been identified.
Approval for this statement

Approved on behalf of the Board

  • dialogsName: Kamran Ahmed – Company Director
  • dialogsDate: 30/08/2023

5. Security

We are committed to preventing others from unauthorised access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorised access, destruction, loss, alteration, disclosure or use. Further, we take several steps to protect the information we have about you, for example:

  • dialogsWe update and test our technology on a regular basis in order to improve the protection of customer information.
  • dialogsWe require outside companies and independent contractors to whom we provide customer information for marketing, servicing or processing purposes to restrict the use of the information to those purposes and we prohibit independent use of such information.
  • dialogsAccess to your information is controlled by internal procedures. We maintain policies about the proper physical security of workplaces and records.

You play a significant role in protecting your information. After you register on our Site you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password, even in the event of an unauthorised access of your account. The Company’s Terms of Use (available at  https://www.cplfoods.co.uk/privacy-policy) are hereby incorporated into this Privacy Notice by reference.

Although we will take reasonable security precautions regarding your personal information collected from and stored on the Site, because of the open nature of the Internet, we cannot guarantee that any of your personal information stored on our services or on those of our third parties, or transmitted to or from us, will be free from unauthorised access or disclosure. Accordingly, we disclaim any liability for any unauthorised access to, disclosure or damage to, interception of, theft, or loss of any data communications and/or person information. By using the Site, you acknowledge that you understand and agree to assume these risks.

We may keep your information for as long as is necessary for our business purposes and to protect ourselves in the event of a legal claim, subject to compliance with all applicable laws.

6. Notice to International Users

The Sites are hosted in the United States and are subject to U.S. law, and are intended for users located only in the U.S. If you are accessing the Sites from outside the United States, please be advised that U.S. law may not offer the same privacy protections as the laws of your jurisdiction. By accessing and using the Sites, you consent to the transfer to and processing of your personal information in the U.S.

7. Children Under 13

Our Site is not intended for children under 13 years of age. We do not knowingly collect or use personal information from children under 13 without consent from their parent or guardian. We have no way of distinguishing the age of individuals who address our Site, and we ask no one under the age of 13 to use the Site or provide us with personal information. If we learn a child under the age of 13 has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. If you believe we might have any information from or about a child under 13, please contact us at compliance info@cplfoods.co.uk

8. Privacy Rights

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    Location Information With your consent, we may collect information about your actual location when you use our mobile applications. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our mobile applications may no longer function if you do so.
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    Native Applications on Mobile Device Some features of our mobile applications may require access to certain native applications on your mobile device, such as the camera, photo album and the address book applications. If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting associated information. Note that you can revoke your consent at any time by changing the settings on your device.
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    Cookies Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.
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    Push Notifications With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device or within our mobile applications.
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    Marketing Emails or Other Communications You may at any time ask us to stop sending you emails or other communications. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as described in the section entitled “How to Contact Us”. You may also follow the opt-out instructions contained in our marketing communications.
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    Do-Not-Call Registry As part of your business relationship with us, you may be asked to supply us with your postal address and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by us (and/or its designated agents) at this number, for any purpose (including sales, marketing and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages. You may also receive periodic mailings from us or from other reputable companies. To update your preferences, ask us to remove you from receiving any such calls or submit a request, please contact us as described in the section entitled “How to Contact Us”.

Further, where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.  Subject to applicable law, you may (i) have the right to access certain personal information we maintain about you; (ii) request that we update or correct your personal information; (iii) object to the processing of your personal information or withdraw your prior consent, if applicable; and (iv) ask us to delete your personal information from our database.  To exercise these rights, please contact us as described in the section entitled “How to Contact Us”.   We will process your request in accordance with applicable law and, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.  To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.

If you are a California resident, for more information about your privacy rights, please refer to the “California Consumer Privacy Statement” attached to this Privacy Notice.

9. Links to Third Party Websites

The Site may contain links to third-party content, services or products by linking to a third-party’s website. If you click on a third-party link, you will be directed to that third-party’s website. We do not exercise control over third-party websites and are not responsible for the privacy practices or the content of any such third-party websites. Please note that if you provide any information to parties who provide services to us or to any other sites you encounter on the Internet (even if these sites reflect our branding), different rules and policies may apply to their use or disclosure of any personal information you disclose to them. We encourage you to check the privacy policies of third-party websites before providing your information to them. The fact that we may link to a third-party website or present a banner ad or other type of advertisement from a third party is not an endorsement, authorisation, or representation of any affiliation by us with that third party, nor is it an endorsement of their privacy or information security policies or practices.

10. Third Party Analytics Services

We may work with certain third parties to collect, analyse, and use some of the information described above. For example, we may allow third parties to set cookies or use web beacons on the Site or in email communications from us. The information collected by third parties using these technologies may be used to engage in analysis and reporting. These third parties may set and access cookies on your computer or other device and may collect information about your online activities across different websites or services over time, including on websites and mobile applications that are not owned or operated by us. In particular, the Site may use Google Analytics to help collect and analyse certain information for the purposes discussed above. You may opt-out of the use of cookies in web browsers by Google Analytics by visiting Google’s website.

11. Changes to Our Policy

The practices and policies contained in this Privacy Notice are subject to change and may be modified by the Company at any time. In the event of any change, we will post a revised notice on our Sites with a revised date. We reserve the right to change, amend and update this Privacy Notice at any time in our sole and absolute discretion, and such changes will be effective upon posting of the revised notice. Any material changes will be communicated by prominent notice on the Site. We encourage you to review this Privacy Notice each time you visit the Site.

12. Accessibility

We are committed to facilitating the accessibility of our Site for all people with disabilities. Through our continuing website enhancements, we are implementing relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines